Refund Policy

30-day money-back guarantee

You can request a refund within 30 days of any charge, whether it's a new subscription or a renewal.

• If you haven't used any of the credits that came with that charge, you get a full refund.
• If you have used some, we refund the share of the charge for the credits you didn't use.

When a charge is refunded, the credits it added are removed from your balance and, for a subscription, the plan is cancelled.

Failed jobs

If a photo, tool or video job fails, its credits are returned to your balance automatically. You don't need to contact us for that.

How to request a refund

Contact us via our Contact page (/contact) with the email address on your account. We reply within 2 business days.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders. Approved refunds are issued by Paddle to your original payment method and usually arrive within 5–10 business days, depending on your bank.

Cancelling

You can cancel your subscription at any time in Billing (/app/billing). You keep access until the end of the period you already paid for and won't be charged again. Cancelling on its own doesn't refund the current period; request a refund as described above if you want one.

Exceptions

We may refuse a refund for accounts suspended for breaking our Terms of Service (/terms), for example for face swaps, deepfakes or content made without consent, or where refunds are being abused.

Nothing in this policy limits your rights under the consumer laws that apply to you.