Can I get a refund?
Refund requests are reviewed case by case; send one via the Contact page (/contact). Credits for failed jobs are always refunded automatically.
We want you to be happy with Lumipose, and we look at every refund request individually.
Requesting a refund
Send your request via the Contact page (/contact). Include the email address on your account and a short explanation of what happened. We review each request case by case, so we cannot promise a specific outcome in advance.
Failed jobs are refunded automatically
If a photo, tool or video job fails, the credits it used are returned to your balance automatically. You do not need to contact us for that.
Avoiding future charges
If you no longer want the service, you can cancel at any time in Billing (/app/billing) → Manage billing, which opens the Stripe customer portal. You keep access until the end of the period you already paid for and are not charged again.